Grievance Redressal
Grievance Redressal System Information regarding Investor Complain/Grievance Redressal Mechanism is below: - Dear Traders/Investors, Demium Research is committed to provide the best possible services to its customers however if you have any complain or grievance against us, we request you to follow below steps to register complain/grievance with Demium Research Pvt Ltd: - Level 1: If you have any complain regarding services provided to you, kindly talk to your relationship manager or his/her senior regarding the same. If your complaint is not resolved, you can write an e-mail at info@demiumresearch.com. To understand your complain and provide you the best possible solution, our senior team member will call you in 2 working days (48 hours).
Level 2: If you are not satisfied with the response received from level 1 or you have not received any response, you can escalate the same issue to our higher authority at info@demiumresearch.com. Sometimes important and serious issues raised to the senior authority are being solved immediately in best possible manner. Once your grievance received to the senior authority, you will get response within 3 working days (72 hours).
Level 3: We make sure that all your complaints are resolved from level 1 and level 2, but after escalation to both the levels, still not satisfied with the solution, you can email to info@demiumresearch.com providing them your previous escalation emails, marking all the copies of replies from Level-1 and Level-2.
We always try to solve your complaint in best possible manner from our side. Please note that emailing your complain to all the levels at the same time will not be considered as escalated matter and it will take the same time only. So it's our sincere request to escalate your complaint from level 1 to level 3. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline
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Demium Research Pvt Ltd
Registered Entity Name:
Corporate Identification Number (CIN): U74999MH2021PTC357508
Registered Office:B/4/7 B K NAGAR AMBERNATH MUMBAI Mumbai City MH 421501
SEBI Registration Details:
SEBI Registration No.: INH000009409
Type of Registration: Non-Individual | Validity: April 26, 2022 - Perpetual
Principal Officer: compliance@demiumresearch.com
SEBI Office Details:
SEBI Bhavan BKC,
Plot No.C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (East), Mumbai - 400051, Maharashtra, India
Tel: +91-22-26449000 / 40459000
SEBI SCORES: https://scores.sebi.gov.in/scores-home | SMARTODR: https://smartodr.in/login
Disclaimers:
1. Investments in securities market are subject to market risks. Read all the related documents carefully before investing.
2. Registration granted by SEBI, enlistment as IA with Exchange and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.
3. Past Performamce is no where indication of future performamce.
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