Grievance Redressal

Grievance Redressal System Information regarding Investor Complain/Grievance Redressal Mechanism is below: - Dear Traders/Investors, Demium Research is committed to provide the best possible services to its customers however if you have any complain or grievance against us, we request you to follow below steps to register complain/grievance with Demium Research Pvt Ltd: - Level 1: If you have any complain regarding services provided to you, kindly talk to your relationship manager or his/her senior regarding the same. If your complaint is not resolved, you can write an e-mail at info@demiumresearch.com. To understand your complain and provide you the best possible solution, our senior team member will call you in 2 working days (48 hours).

Level 2: If you are not satisfied with the response received from level 1 or you have not received any response, you can escalate the same issue to our higher authority at info@demiumresearch.com. Sometimes important and serious issues raised to the senior authority are being solved immediately in best possible manner. Once your grievance received to the senior authority, you will get response within 3 working days (72 hours).

Level 3: We make sure that all your complaints are resolved from level 1 and level 2, but after escalation to both the levels, still not satisfied with the solution, you can email to info@demiumresearch.com providing them your previous escalation emails, marking all the copies of replies from Level-1 and Level-2.

We always try to solve your complaint in best possible manner from our side. Please note that emailing your complain to all the levels at the same time will not be considered as escalated matter and it will take the same time only. So it's our sincere request to escalate your complaint from level 1 to level 3. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline